Frequently Asked Questions
Everything you need to know before and after your order.
We offer shipping for orders placed through our website. Delivery timelines may vary depending on your location and the delivery service. Once your order is dispatched, applicable tracking information will be shared with you.
We accept return requests within 5 days from the date of delivery. The product must be completely sealed, unused, and in its original packaging, with all barcodes and labels intact. To request a return, email dermafirm99@gmail.com with your Order ID and Invoice.
Yes. If your product or its packaging is received broken or damaged, you can contact us for an exchange request. Please send clear photographs or a video of the product from all angles showing the damage. Once approved, we will arrange the applicable pickup and exchange process.
Once your order is dispatched, applicable tracking information will be provided to you. You can also contact our customer support team at dermafirm99@gmail.com with your Order ID for assistance.
We currently accept Cash on Delivery (COD) and online payments through Razorpay. All prices and applicable order amounts are displayed in Indian Rupees (₹ / INR).
If your product or its packaging arrives broken or damaged, please contact us as soon as possible. Send your Order ID, Invoice, and clear photographs or a video showing the damage. After verification and approval, we will arrange the applicable exchange process.
After the returned product reaches our warehouse and successfully passes verification, the refund is initiated within 24–72 business hours. The refunded amount may then take an additional 5–7 business days to reflect in your account, depending on your bank or payment service provider. Shipping charges are non-refundable.
Our customer support team is available from 11:00 AM to 8:00 PM. Tuesday is our weekly off. You can contact us at dermafirm99@gmail.com.