Privacy Policy

1. Introduction

At Derma Firm, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, place an order, or contact our customer support team.

2. Information We Collect

Depending on how you use our website and services, we may collect information such as:

• Name
• Email address
• Phone number
• Shipping and billing address
• Account information
• Order and purchase information
• Information you provide when contacting customer support
• Information submitted through forms on our website

3. Payment Information

Derma Firm accepts payments through Cash on Delivery (COD) and Razorpay.

Online payments are processed through Razorpay's payment infrastructure. Payment information is handled through the applicable payment service and is not intended to be stored directly by Derma Firm beyond information necessary for order processing and transaction records.

All prices and applicable transaction amounts on our website are displayed in Indian Rupees (₹ / INR).

4. How We Use Your Information

We may use the information we collect for purposes including:

• Creating and managing your customer account
• Processing and fulfilling your orders
• Processing payments and maintaining transaction records
• Arranging product delivery
• Sending order confirmations and updates
• Responding to customer support requests
• Processing return, refund, and exchange requests
• Improving our website, products, and customer experience
• Sending promotional or marketing communications where applicable and permitted

5. Order & Delivery Information

When you place an order, we may use your name, contact details, shipping address, order details, and related information to process and deliver your purchase.

Relevant information may be shared with service providers involved in fulfilling your order, such as payment processing and delivery partners, where necessary to provide the requested service.

6. Customer Support

If you contact our customer support team, we may retain the information you provide, including your name, email address, Order ID, invoice information, and details of your request, so that we can respond and assist you.

For customer support, returns, exchanges, refunds, and order related queries, you can contact:

Email: dermafirm99@gmail.com

7. Information Sharing

We do not sell or rent your personal information for monetary consideration.

We may share relevant information with service providers when necessary to operate our website and fulfill your requests, including:

• Payment processing services
• Shipping and delivery partners
• Website and technical service providers
• Other service providers required to operate our business
• Authorities where disclosure is required by applicable law

8. Data Security

We take reasonable measures to protect the personal information we hold against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

9. Cookies & Website Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, improve user experience, and understand how visitors interact with our website.

You may manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

10. Your Information

Depending on applicable law, you may have rights relating to your personal information, including requesting access to, correction of, or deletion of certain information.

If you have a privacy-related request or concern, please contact us using the email address provided below.

11. Marketing Communications

Where applicable, Derma Firm may send promotional or marketing communications to customers who have provided appropriate consent or where otherwise permitted.

You may request to stop receiving promotional communications by contacting us or by using an available unsubscribe option in the communication.

12. Changes to This Privacy Policy

Derma Firm may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.

Any updated version will be published on this page with the revised "Last Updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Email: dermafirm99@gmail.com
Customer Support Hours: 11:00 AM – 8:00 PM
Weekly Off: Tuesday