Terms & Conditions

1. Acceptance of Terms

By accessing or using the Derma Firm website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order through our website.

2. Products & Pricing

• All product descriptions, images, availability, and prices are subject to change without prior notice.
• We reserve the right to limit the quantity of products available for purchase.
• While we make reasonable efforts to ensure that product information is accurate, minor variations in product appearance, packaging, or images may occur.
• All prices displayed on the website are in Indian Rupees (₹ / INR), unless otherwise stated.

3. Orders & Payments

• All orders are subject to product availability and acceptance by Derma Firm.
• We reserve the right to cancel or refuse an order where necessary, including in cases of incorrect pricing, product availability, suspected fraudulent activity, or other operational reasons.
• All product prices are displayed in Indian Rupees (₹ / INR).
• We currently accept payments through Cash on Delivery (COD) and Razorpay online payment services.
• Online payments are processed through Razorpay's secure payment infrastructure.
• For Cash on Delivery orders, payment is collected at the time of delivery according to the applicable order amount and delivery conditions.

4. Shipping & Delivery

• Orders are processed and shipped to the address provided by the customer during checkout.
• Customers are responsible for providing accurate and complete shipping information.
• Delivery times may vary depending on the delivery location, courier availability, weather, holidays, and other circumstances.
• Delivery timelines are estimates and may not always be guaranteed.
• Delays caused by courier partners or circumstances outside our reasonable control may occur.

5. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are subject to our Returns & Exchange Policy .

Customers must raise a return request within 5 days from the date of delivery.

Products must be completely sealed, unused, and in their original packaging with barcodes and labels intact to qualify for a return.

If the product or its packaging is broken or damaged, an exchange may be possible subject to verification and approval.

6. Return Request Process

To request a return or exchange, customers must contact our customer support team at:

Email: dermafirm99@gmail.com

1. Email customer support with your Order ID and Invoice.
2. Provide clear photos and/or a video of the product from all angles, showing the sealed packaging and, where applicable, the damage or broken condition.
3. Our team will review the request and supporting information.
4. Once approved, the return or exchange pickup will be arranged as applicable.

7. Refund Processing

• Refunds are initiated within 24–72 business hours after the returned product reaches our warehouse and successfully passes verification.
• After the refund is initiated, the amount may take an additional 5–7 business days to reflect in the customer's account, depending on the payment provider or bank.
• Shipping charges are non-refundable.

8. Damaged Products & Exchanges

If a product or its packaging is received broken or damaged, the customer should contact Derma Firm customer support as soon as possible with the Order ID, Invoice, and clear photographs or video showing the condition of the product.

An exchange may be arranged after the submitted information and returned product are reviewed and approved by our team.

9. Intellectual Property

• All website content, including text, graphics, images, logos, product information, and design elements, belongs to Derma Firm or its respective content providers.
• You may not reproduce, distribute, modify, or commercially use website content without appropriate permission.
• The Derma Firm name, branding, logos, and other brand materials may not be used without authorization.

10. User Accounts

• Customers are responsible for maintaining the confidentiality of their account information.
• Customers are responsible for activity carried out through their account.
• Customers should provide accurate information while creating an account and placing an order.
• We reserve the right to restrict or terminate accounts where there is a violation of these Terms & Conditions or misuse of our services.

11. Customer Support

For questions regarding products, orders, returns, exchanges, payments, or other customer support matters, you can contact us at:

Email: dermafirm99@gmail.com
Business Hours: 11:00 AM – 8:00 PM
Weekly Off: Tuesday

12. Limitation of Liability

Derma Firm will make reasonable efforts to maintain accurate product, pricing, and website information. However, we shall not be responsible for circumstances beyond our reasonable control, including courier delays, technical failures, payment gateway interruptions, or other unforeseen circumstances.

13. Changes to Terms

Derma Firm reserves the right to update or modify these Terms & Conditions from time to time. Any changes will become effective when the updated terms are published on this website.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our customer support team:

Email: dermafirm99@gmail.com
Customer Support Hours: 11:00 AM – 8:00 PM
Weekly Off: Tuesday